Shipping Policies
Welcome to EpokasStore! We value your satisfaction and strive to provide a smooth shopping experience. Please review our policies below to understand our terms and conditions.
Shipping Policy:
- Processing Time: Orders are typically processed within 3-5 business days.
- Shipping Time: Depending on your location, delivery typically takes 5-10 business days.
- Shipping Costs: Shipping fees are calculated at checkout based on the destination and order size.
Return Policy:
- Eligibility: Returns are accepted within 14 days of delivery. Items must be unused, in their original condition, and in the original packaging.
- Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for your return.
- Refunds: Once your return is received and inspected, we will notify you via email. If approved, the refund will be processed to your original method of payment within 5-7 business days.
- Non-Returnable Items: Custom-made or personalized items, gift cards, and sale items are final sale and cannot be returned.
Exchanges:
- Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 48 hours of receiving your order with photos of the damage. We will assist you in resolving the issue with a replacement or refund.
Cancellations:
- Orders can only be canceled within 24 hours of purchase. After this window, the order is processed and cannot be changed or canceled.
For any further questions or concerns, please contact us at [your customer service email]. Thank you for shopping at EpokasStore!